Refund Policy

Article 1 (Refund Policy Overview)

① The Company provides fair and transparent refund policies to users.

② This Refund Policy applies to paid subscription services (Starter, Pro plans).

③ The free plan is not eligible for refunds.

④ This Refund Policy complies with relevant laws and protects users' rights.

Article 2 (Refund Conditions)

① 30-Day Unconditional Refund Guarantee: Within 30 days from the subscription start date, if you are not satisfied with the service, we will provide a full refund without asking for reasons. This is a policy for consumer protection regarding digital content.

② Partial Refund: After 30 days, a proportional refund is available for the remaining subscription period. The refund amount is calculated proportionally based on the remaining subscription period, and fees for the used period are deducted.

③ Automatic Renewal Cancellation: If you cancel your subscription, automatic renewal will stop from the next billing cycle, and the current subscription period will remain until the expiration date. Subscription cancellation does not mean refund, and refund for the current subscription period must be requested separately.

④ Plan Changes: When downgrading a plan, the difference will be refunded or reflected in the next billing cycle. When upgrading, changes take effect immediately, and the difference is calculated proportionally and billed.

⑤ Duplicate Payment: If duplicate payment occurs due to system errors, etc., a full refund will be provided immediately.

Article 3 (Refund Procedure)

① To request a refund, you can use one of the following methods:

• Subscription cancellation and refund request in account settings within the Service
• Refund request via email: gaia.globaloffice@gmail.com
• Refund request through the inquiry function in the Service

② When requesting a refund, please provide the following information:

• Member email address
• Subscription plan information (Starter or Pro)
• Payment date
• Reason for refund (optional, but may expedite processing)

③ Refund processing is completed within 3-5 business days after the request is received. The refund amount will be refunded to the original payment method, and additional time may be required depending on the card company or payment processor (generally 5-10 business days).

④ When a refund request is received, the Company will notify and guide the processing procedure via email.

Article 4 (Non-Refundable Items)

Refunds may be restricted in the following cases:

• Service restriction or account suspension due to violation of terms
• Subscription obtained through fraudulent means (e.g., credit card theft, payment system abuse)
• Cases where refunds are restricted by law or policy
• When users abuse or misuse the Service
• When requesting partial refund after 30 days and usage exceeds 50% of the subscription plan (except in special circumstances)

② When refunds are restricted, the Company will clearly notify the reason.

Article 5 (Refund Amount Calculation)

① Full Refund: A full refund is provided when a refund is requested within 30 days from the subscription start date. Payment fees are not deducted.

② Proportional Refund: When a refund is requested after 30 days, it is calculated proportionally based on the remaining subscription period. The calculation formula is as follows: Refund Amount = (Monthly Subscription Fee) × (Remaining Days ÷ Total Subscription Days)

③ Payment fees are not deducted from refunds, and the refund amount is refunded to the original payment method.

④ Refund amounts are calculated in USD, and no difference occurs due to exchange rate fluctuations at the time of refund.

Article 6 (Subscription Cancellation)

① If you cancel your subscription, automatic renewal will stop from the next billing cycle.

② Even after canceling your subscription, you can continue to use the Service until the current subscription period expires.

③ Subscription cancellation can be done at any time in account settings within the Service, and automatic renewal will stop immediately from the next billing cycle.

④ Subscription cancellation and refund are separate procedures. Cancellation alone does not result in a refund, and refund must be requested separately if desired.

Article 7 (Refund Inquiries and Dispute Resolution)

① If you have any questions about refunds, please contact us through the following methods:

• Inquiry function within the Service
• Email inquiry: gaia.globaloffice@gmail.com

② Refund requests will be acknowledged and processing procedures will be provided within 24 hours on business days.

③ If disputes arise regarding refunds, the Company and users will strive to resolve them through sincere consultation.

④ If resolution is not achieved through consultation, disputes will be resolved according to relevant laws.

Article 8 (Changes to Refund Policy)

① The Company may change the Refund Policy, and changes will be announced through the Service's notice board.

② Changed policies will take effect 7 days after the announcement date, and existing policies will apply to subscriptions entered into before the change.

③ If changes to the Refund Policy are unfavorable to users, notice will be provided and consent obtained before the changes.